Lost all your car keys? What to do next

First, check your situation

Stranded near moving traffic or another hazard: Deal with safety before the key. Do not cross a busy road or approach the car if it is unsafe. Call 000 if anyone faces immediate danger; otherwise contact roadside assistance. See Transport Victoria's roadside safety advice.

Car safely parked: Ask about a booking time before arranging a visit or transport.

A working key is locked inside: Tell the provider you need help getting into the car. You may not need a replacement key. Mazda’s guidance, for example, distinguishes help gaining access from arranging a replacement.

Confirm what the replacement will do

Tell the provider whether the car uses a turning key, remote buttons or push-button start. Make clear that you need a replacement that unlocks and starts the car, including any relevant remote functions.

For a car with a coded anti-theft system, cutting a metal blade alone may not restore the ability to start it. Ask whether the quoted work includes programming and testing the replacement.

Check whether the car needs to be moved

Confirm whether the work can be done where the car is or whether it needs a workshop. Ask who will arrange any transport and what it will cost before booking a tow.

Towing depends on the vehicle and the work needed; it should not be assumed necessary for every lost-key job. Some manufacturer guidance includes towing only where necessary.

Prepare proof of ownership

Ask which identity and ownership documents the provider needs. Mazda, for example, requires owner verification for a replacement through its dealer.

Give requested documents directly to the selected business. Services Explained does not need your identification or vehicle paperwork.

Before you authorise the work

Get the work and price in writing. Confirm that the quote is for an all-keys-lost replacement, covering the key, cutting where needed, programming and testing, plus any agreed attendance or transport charges. Ask how additional work and costs will be approved. For dated Melbourne supplier price examples—not a quote or market average—see Car key replacement costs in Melbourne.

Use What a car-key quote should include for the full checklist and booking message. For the information and documents to prepare, see Information a locksmith may need before attending.