Fair wear and tear versus rental damage in Victoria

What ordinary wear may look like

Consumer Affairs Victoria gives faded curtains and worn benchtops as examples of reasonable deterioration. A torn curtain or broken benchtop may be different. These examples aren't a fixed list of outcomes for every home.

Three questions for a disputed mark

What was the surface like at the start? Check the entry report and photos, including existing marks or wear.

What changed by the end? Compare the same place using the exit report, dated images, messages and maintenance records. A photograph alone rarely shows the whole history.

What work is needed and why? Ask for a specific repair scope and supporting cost, not simply a full replacement quote without explanation.

Responsibility and amount are separate

Even if a renter caused some damage, that doesn't automatically establish the amount payable. Age, prior condition and whether a partial repair is reasonable all matter. A proposed full repaint or replacement of old flooring may require more information than a photograph and a new-item price.

What to do next

Ask for the entry and exit evidence for each item. For carpet or painting replacement claims, read Can a Victorian landlord charge for new carpet or repainting?. For documents to request from the rental provider, see Bond deductions in Victoria: what evidence to ask for. Preparing evidence for a Victorian rental dispute provides the complete evidence checklist.